Ordering

The sweater I want isn't in stock.  How long will it take to knit the sweater to order?  Typically it takes a few weeks, sometimes a little longer if there are a number of sweaters in the queue or we need to order the right yarn.  You can check the current turnaround time for knit-to-order sweaters on the YHK Etsy site (here).  If timing is an issue, let us know and we can try to work with you to have the sweater finished in time.

If my sweater is knit to order, will it be identical to the one in the picture?  Unless you request otherwise, the knitted portion of the sweater will be exactly what you see in the picture (except as necessary to size the sweater up or down).  But





buttons can be notoriously difficult to reorder once our supply is gone.  If we don't have the identical buttons, we'll work with you to find something you'll like just as much, if not more. 

I really like a particular sweater, but I'd like to have it in a different size, color combination, style, etc.  Can you do that?  Absolutely.  The sky's the limit.  We can make a red sweater blue, turn a pullover into a cardigan, make the stripes thicker or the neck opening bigger, add decorative edging, and so on. 

I'm concerned that the color may not be exactly right.  Please remember that computer monitors display colors differently. We try to make the color descriptions as vivid as possible so you know what to expect, but we cannot guarantee that the sweater you receive will be exactly the same as what you see on your screen. We'd be happy to send you color samples before you purchase a sweater. 

Do you make anything besides sweaters?  The primary focus of Yellow House Knits is handknit baby sweaters, but some customers request coordinating hats or scarves.  We've also done the occasional dress (adorable!).  We're happy to work with you.

Do I need to have an Etsy account to order?  We encourage you shop handmade from all of the wonderful vendors on Etsy, but if you'd rather not set up an account, we can invoice you directly via Paypal.  Just shoot us an email. 

Shipping

How soon do sweaters ship?  In-stock sweaters will ship within two business days, often sooner. 

How much does shipping cost?  In the United States, shipping is $5 for the first sweater and $3 for each additional sweater.  For international orders, contact us for shipping rates.

How long does shipping take?  How will I know when my order has shipped?  All shipping is via FedEx or UPS and typically takes 3-5 days.  Overnight shipping is available for an additional fee.  Once your order ships, you will receive an email with the tracking number.

Can I order online and pick it up locally?  Of course!  We love to meet our customers.  If you live in the D.C. area or will be in the area, just let us know.  Please note that sales tax will be charged on all D.C. orders. 

Materials and Care

Are Yellow House Knits sweaters soft enough for a baby's delicate skin?  Yes!  Yellow House Knits sweaters are made of super-soft merino wool, so they're not scratchy or plasticky. 

My baby has a Yellow House Knits sweater!  How do I care for it?  For the best results, hand wash your sweater in cold water and dry the sweater flat.

Returns and Exchanges

There's a problem with my order.  What now?  We want you to love your sweater.  If you are unhappy, please let us know and we will work with you to fix the issue.  If you would rather return or exchange your sweater,  returns or exchanges are accepted within 10 days provided that the item is in new, unworn condition. Shipping for returns and exchanges is at the buyer’s expense, unless the return or exchange is the result of an error on our part.

Other Questions

Who takes your beautiful photographs? Click here for a list of the fabulous photographers who capture the spirit of Yellow House Knits.  Thanks to all of them!

I have a question not addressed here.  Where can I get more information?  We love to talk to new customers and potential customers!  Email Yellow House Knits at yellowhouseknits@gmail.com or call 734-604-9150.